- Daniel Herring, D.O., Chief of Staff at The Bellevue Hospital; Mark Pifer, O.D., Hospital Board President; and Michael K. Winthrop, President and CEO, display the Outstanding Patient Experience Award for 2011 from HealthGrades.
The Bellevue Hospital Receives Outstanding Patient Experience Award from HealthGrades for the 4th Consecutive Year
For the fourth consecutive year The Bellevue Hospital (TBH) has been recognized for its superior patient experience outcomes and has received the 2011 HealthGrades Outstanding Patient Experience Award™. And this puts TBH in a very elite group. TBH is the only hospital from Ohio and one of only 42 hospitals to be in the Top 5% in the U.S. four years in a row.
“I am so pleased that the collective efforts of our Employees, Medical Staff, Volunteers and Board of Trustees, to provide a positive patient experience at The Bellevue Hospital, is recognized by the patients we are privileged to serve,” said Michael K. Winthrop, President and CEO of TBH.
“To be recognized four years in a row is remarkable and doesn’t happen by chance. Our team works hard each and every day to see that those who receive care at TBH – often under difficult and stressful circumstances – are treated in a most professional, competent and caring manner. As more hospitals strive to improve the patient experience in their respective facilities, it is significantly more difficult to stay at the top. The Bellevue Hospital Family is a ‘Championship Team’ and rightfully deserves to stay at the top!”
Finalized Winthrop, “As our Mission Statement proclaims, ‘We CARE for patients as members of our family.’ We are very pleased to both achieve our mission and be recognized for our efforts.”
An analysis of patient surveys at U.S. hospitals by HealthGrades found that The Bellevue Hospital was ranked in the top 5%, and as a result, received the 2011 HealthGrades Outstanding Patient Experience Award™. The surveys were given to patients shortly after their discharge to ascertain their experience on a range of issues, from communication with doctors and nurses to cleanliness and pain management.
The Bellevue Hospital was the only recipient of the HealthGrades Outstanding Patient Experience Award in the four county area (Huron, Erie, Sandusky, Seneca).
“There are a select group of hospitals that have made a top-to-bottom commitment to providing their patients with an outstanding patient experience as part of their overall commitment to quality,” said Rick May, MD, a HealthGrades vice president. “Members of their community should take pride in knowing that, should they need it, there’s a hospital in their area that puts patients first.”
The surveys are standardized and issued to patients after leaving the hospital as part of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative from the Centers for Medicare and Medicaid Services, which is part of the U.S. Department of Health and Human Services.