For the third consecutive year The Bellevue Hospital (TBH) has been recognized for its superior patient experience outcomes and has received the 2010/2011 HealthGrades Outstanding Patient Experience Award™. And this puts TBH in a very elite group. TBH is the only hospital from Ohio and one of only 48 hospitals nationally to be in the Top 5% three years in a row.
“I am so pleased that the collective efforts of our Employees, Medical Staff, Volunteers and Board of Trustees, to provide a positive patient experience at The Bellevue Hospital, is recognized by the patients we are privileged to serve,” said Michael K. Winthrop, President and CEO of TBH.
“To be recognized three years in a row is remarkable and doesn’t happen by chance. Our team works hard each and every day to see that those who receive care at TBH – often under difficult and stressful circumstances – are treated in a most professional, competent and caring manner.”
Finalized Winthrop, “As our Mission Statement proclaims, ‘We CARE for patients as members of our family.’ We are very pleased to both achieve our mission and be recognized for our efforts.”
An analysis of patient surveys at U.S. hospitals by HealthGrades found that The Bellevue Hospital was ranked in the top 5%, and as a result, received the 2010/2011 HealthGrades Outstanding Patient Experience Award™. The surveys were given to patients shortly after their discharge to ascertain their experience on a range of issues, from communication with doctors and nurses to cleanliness and pain management.
The Bellevue Hospital was the only recipient of the HealthGrades Outstanding Patient Experience Award in the four county area (Huron, Erie, Sandusky, Seneca).
“There are a select group of hospitals that have made a top-to-bottom commitment to providing their patients with an outstanding patient experience as part of their overall commitment to quality,” said Rick May, MD, a HealthGrades vice president. “Members of their community should take pride in knowing that, should they need it, there’s a hospital in their area that puts patients first.”
The surveys are standardized and issued to patients within 48 hours of leaving the hospital as part of the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) initiative from the Centers for Medicare and Medicaid Services, which is part of the U.S. Department of Health and Human Services.