Those coming in for recurring outpatient visits to TBH’s Lab or Family Birthing Center (FBC) can sign up, according to Marianne Schoen, Director of Revenue Cycle & Quality Management.
“The goal of this program is to make it more convenient for our patients,” explained Schoen. “If they are coming to the Lab or FBC, for the same test and for the same reason, then we can sign them up for recurring patient status. What that means is that they only have to register once per quarter with our Patient Access Department. Then, they simply go right to Lab or FBC for their tests without having to register each time.”
Schoen noted that this program was prompted by a suggestion of a patient who needed an ultrasound twice a week to monitor a difficult pregnancy. The mother-to-be questioned why she had to take time and register for every visit.
“That was a case where the patient was coming in for the same test, for the same reason, two or three times a week. As a staff we saw an opportunity to make things easier for our recurring patients and so far, the program has been very successful and our recurring patients are very happy,” added Schoen.
She noted that since Feb. 1, over 300 recurring patients have taken advantage of the new program.
“Our goal is to one day expand this program to all recurring patients in all of our outpatients departments,” noted Schoen.
Recurring patients interested in the program should contact Outpatient Registration or the Main Desk personnel on their next visit to TBH.