The Bellevue Hospital (TBH) has been named one of America’s Best Hospitals for Emergency Care by the Women’s Choice Award® for 2019. TBH is one of 313 award recipients representing hospitals that have met the highest standards for emergency care in the U.S. by the Women’s Choice Award.
The methodology for America’s Best Hospitals for Emergency Care award is unique in that it combines Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey results with primary research about women’s healthcare preferences. The award recognizes excellence in emergency care-based measures focused on time patients spent in the emergency department, including:
- Time to admission
- Time from admission to room
- Door to diagnosis
Criteria for selecting TBH as one of America’s best also included the average time before outpatients with chest pain or a possible heart attack received an ECG, and the average time patients with broken bones had to wait before getting pain medication. Hospitals selected represent those with emergency departments with average measure times in the highest 25th to 50th percentile in the country.
“Emergency departments can be very stressful environments, particularly for the elderly or a mother with a sick or injured child,” said Delia Passi, founder and CEO of the Women’s Choice Award. “Women make over 80% of healthcare decisions and want to be confident that they know which emergency departments in their communities will take care of their loved ones quickly and with the best possible care.”
TBH’s Emergency Department (ED) was renovated during 2018 to better serve patients and their family members.
Prior to the renovation, the ED shared space with the hospital’s Occupational Health Department. Recent construction included moving Occupational Health to a new location within the hospital so additional space could be utilized in the ED. The ED now has ten full-time triage rooms dedicated to patient care. Along with the additional treatment rooms, other features of the updated ED include:
• Better access to wheelchair availability/storage
• A canopy added over the walk-in entrance to help protect patients from inclement weather
• Larger lobby area with coffee and vending stations
• Improved medical/preparation area
• Enclosed nurse’s station for increased security and patient confidentiality
In addition to the Women’s Choice Award for Emergency Care, TBH has been named one of America’s Best Hospitals for Patient Safety for 2019.
“The recipients of the America’s Best Hospitals for Patient Safety award have led the country by implementing safe practices that have ultimately saved lives,” continued Delia Passi. “It is the only award recognizing excellence in patient safety based on robust criteria that consider patient satisfaction and clinical excellence.”
TBH is one of 399 award recipients representing the hospitals that have met the highest standards for patient safety in the U.S. by the Women’s Choice Award.
"We are exceptionally proud of our hospital for being selected for these two prestigious awards,” Michael K. Winthrop, President and CEO of TBH, said. "They recognize the effort our staff has given to provide the quality care our patients expect from us. We take pride in the combined effort and dedication of our physicians, employees and volunteers to help create the positive patient experience that has helped us achieve these honors."
For more information about the America’s Best Hospitals, please visit: https://www.womenschoiceaward.com/awarded/healthcare/