Billing Process

Collection Policy for Out-of-Pocket Expenses

It is The Bellevue Hospital's policy to collect estimated out-of-pocket expenses due prior to or at time of service.  If you are not contacted prior to your date of service, you may be visited by a financial counselor while receiving services to review your benefit package. 

If you are unable to pay at the time of service, the financial counselor will be able to discuss other payment options with you. 


Surprise Billing

How do you make sure you are not surprised by the amount of your bill? To help ensure a smooth billing process, we encourage you to take these steps before your visit The Bellevue Hospital:

  • Confirm your insurance is accepted at TBH or call your insurance company to find out if it has a contract with The Bellevue Hospital.
  • Check your insurance plan to find out what is and isn't covered and whether or not your service requires authorization.
  • Confirm the copay amount for your visit, as well as any unmet deductible amount.
  • Be aware of your coinsurance and out-of-pocket maximum.
  • If you do not have insurance, review our financial assistance programs.

Click here to learn more about your rights and protections against surprise medical bills.


Your Insurance Company 

Our Patient Financial Services staff will file your claim with your health insurance plan.  (If you are a patient in the Emergency Room, you will be asked for your co-pay or deductible after the physician has seen you.) 

Any amount not paid by your health insurance plan within a reasonable amount of time will be billed to you.  If you have questions about your insurance benefits, contact your insurance company. 

If you have questions about your billing statement, you may contact Patient Financial Services. 


Your Bill

Itemized bills are not automatically sent to patients.  However, we are happy to provide one if you request it.

After your insurance company has processed the bill, you will receive a patient statement showing the balance you are required to pay.  Please contact Patient Financial Services if you have any questions about your bill or if you need to set up payment arrangements. 

Payments for a Bellevue Hospital bill may be made in person, online, by phone or by mail. 

On-site payments can be made at the cashier's office near the Patient Entrance or at the Emergency Room registration desk. 


Separate Billing 

In addition to hospital bills, you may receive separate bills for medical services not provided directly by the hospital.  These include charges for physicians, radiologists, anesthesiologists and pathologists. Questions about these charges should be directed to the phone number listed on the bill. 



If you have questions or concerns about your bill, our Patient Financial Services staff is available to assist you.  For questions regarding your insurance eligibility, coverage limits or payments, please contact your insurance company. 


Contact Information 
For more information please dial 419.483.4040 and the following extension. 

Patient Financial Services Ext. 4288

Monday - Friday     8:00 a.m. - 4:30 p.m.


Patient Financial Services