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A Word from
Mike Winthrop President/CEO

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The Bellevue Hospital (TBH) – for the second consecutive year – has been rated in the top 5% in the nation for patient satisfaction.

The hospital Board of Trustees on Sept. 29 accepted the Outstanding Patient Experience Award from HealthGrades, the nation’s leading independent healthcare ratings organization, on behalf of our employees, physicians, volunteers, auxiliary, and foundation and board members.

This distinctive award places TBH as one of only 170 hospitals in the nation and one of only three hospitals in the state of Ohio to be ranked in the Top 5% for exemplary service to patients.  

A total of 3,711 of the nation’s hospitals participated in this ongoing study.

“This is our second year in a row to receive the award.  It is also our second year to be ranked in the Top 5% of hospitals in the nation and the only Ohio Hospital to be in the Top 5% each of the last two years,” said Michael K. Winthrop, President and CEO of TBH.


“We are both honored and proud that our patients and HealthGrades have rated us among the best in the country for patient experience.  Every member of our hospital’s family work hard every day so our patients will have outstanding care during their stay.  We are particularly grateful for their efforts to treat each patient as a member of our family; it’s our mission as well as our tradition.”  

Winthrop noted that the award is particularly relevant during these difficult times, when healthcare – and The Bellevue Hospital – are facing ongoing economic obstacles such as lower reimbursement rates, more patients with no health insurance, and rising costs.  “It is also important because we are also seeing an increase in competition for patients.  This award recognizes the hard work of our employees in understanding that a patient’s experience is an important factor when selecting a hospital.  Our patients come back to us because they know we treat them to the best of our abilities and care for them as one of our own,” added Winthrop.


To identify the top-performing hospitals, HealthGrades analyzed survey results for the 3,711 hospitals nationwide that participated in the Hospital Consumer Assessment of Healthcare Providers and Systems or HCAHPS program administered by CMS. HealthGrades determined which hospitals scored highest on the surveys among those that met bed size, survey response size, and clinical-quality thresholds. The methodology is available at
www.HealthGrades.com

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