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The Bellevue Hospital (TBH) – for the second
consecutive year – has been rated in the top 5% in
the nation for patient satisfaction.
The hospital Board of Trustees on Sept. 29 accepted
the Outstanding Patient Experience Award from
HealthGrades, the nation’s leading independent
healthcare ratings organization, on behalf of our
employees, physicians, volunteers, auxiliary, and
foundation and board members.
This distinctive award places TBH as one of only 170
hospitals in the nation and one of only three
hospitals in the state of Ohio to be ranked in the
Top 5% for exemplary service to patients.
A total of 3,711 of the nation’s hospitals
participated in this ongoing study.
“This is our second year in a row to receive the
award. It is also our second year to be ranked in
the Top 5% of hospitals in the nation and the only
Ohio Hospital to be in the Top 5% each of the last
two years,” said Michael K. Winthrop, President and
CEO of TBH.
“We are both honored and proud that our patients and
HealthGrades have rated us among the best in the
country for patient experience. Every member of our
hospital’s family work hard every day so our
patients will have outstanding care during their
stay. We are particularly grateful for their
efforts to treat each patient as a member of our
family; it’s our mission as well as our tradition.”
Winthrop noted that the award is particularly
relevant during these difficult times, when
healthcare – and The Bellevue Hospital – are facing
ongoing economic obstacles such as lower
reimbursement rates, more patients with no health
insurance, and rising costs. “It is also important
because we are also seeing an increase in
competition for patients. This award recognizes the
hard work of our employees in understanding that a
patient’s experience is an important factor when
selecting a hospital. Our patients come back to us
because they know we treat them to the best of our
abilities and care for them as one of our own,”
added Winthrop.
To identify the top-performing hospitals,
HealthGrades analyzed survey results for the 3,711
hospitals nationwide that participated in the
Hospital Consumer Assessment of Healthcare Providers
and Systems or HCAHPS program administered by
CMS. HealthGrades determined which hospitals scored
highest on the surveys among those that met bed
size, survey response size, and clinical-quality
thresholds. The methodology is available at
www.HealthGrades.com |
